Frequently Asked Questions
Everything you need to know about bringing the magic of Christmas home.
When will my Christmas decorations arrive?
We offer several shipping options, including standard delivery (3-5 business days) and express delivery (1-2 business days). You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy for seasonal items?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for seasonal decorations, returns must be initiated before December 20th to ensure processing.
Are your artificial Christmas trees fire-resistant?
Yes, all our artificial trees are manufactured using flame-retardant materials to ensure the highest safety standards for your home and family.
Do the pre-lit trees come with LED bulbs?
Absolutely. Our pre-lit trees feature energy-efficient, long-lasting LED bulbs that stay cool to the touch, even after hours of use.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible financing options.
What should I do if my items arrive damaged?
While we take great care in packaging, accidents can happen. If your order arrives damaged, please contact our customer service team within 48 hours with photos of the damage for a priority replacement or refund.